Application Support

During the relevant lifespan of a CBS (7-10 years), a number of internal and external triggers in the form of compliance, interface extensions, technical infrastructure upgrades, new business functionality, planned releases and reporting require ongoing system maintenance.

bfsi consulting offers cost effective and flexible support within agreed SLAs covering:

  • Functional business support
  • End-user support
  • EOD/EOM/EOY support
  • Release packaging and patch application
  • Incident management with vendor
  • SIT/Regression testing for planned releases/upgrades
  • Custom development

Our clients have benefited from our ‘mixed-site’ model where relevant activities are carried out in on-site and off-site mode.